Contacts Organizer Support

If you are reading these pages and have not yet looked at the PDF manual that is included with the software installation then take a look at it. Many requests for support are actually answered in the manual. You can find it by clicking on the Windows Start button, then Programs, then Contacts Organizer PBE, and finally Manual. You will need a PDF reader software. Either Adobe Reader, or we recommend Foxit Reader for Windows.

If have just experienced an unknown error with your Contacts Organizer, check that you are using the latest version. If your problem is due to an error in the program this may have been fixed by a version update. The Contacts Organizer Personal and Business Edition is currently at v3.73 and product updates are available in our download area; otherwise, if you cannot find the answer on these support pages please fill out the Reporting Unknown Errors form.

Telephone support is available and is charged at £60 + VAT per hour with a minimum charge of £20 + VAT.

Select from the following faq sections:

Installation, Updating and Backup

  • I use a single PC. I have completed the installation but when I first start the program it reports the connection is lost and it cannot find the back end data file. When I go to the next dialog - Finding Contacts Organizer Data file - the COData file does not get listed. Where is it? [answer »]
  • I need to install Contacts Organizer on a network for several users. Are there any special instructions?[answer »]
  • Following a system crash/upgrade I need to re-install Contacts Organizer. I only have the CD-ROM from the professional version prior to V2.4 although I am now using a later version with the new serial numbers. What must I do to re-install?[answer »]
  • I have tried running the update program but it reported there was an error writing to the file COPBE.exe.[answer »]
  • I have completed the installation but when I start the program it shows an error saying Run Time Error 5000 with the CoConfig.ini file not found. [answer »]
  • I have just installed my Contacts Organizer Professional on my new Windows Vista PC. It appeared to work but is losing data and configuration settings. [answer »]
  • I am installing Contacts Organizer on a Windows XP computer but it comes up with an error saying there is an error writing to the INI file. What is wrong? [answer »]
  • I have been backing up my data to different media using the built-in backup feature. Another program caused my PC to crash and now I have found that my COData.dat/PCOrganize.dat file has become corrupted. How do I recover from a zipped backup? [answer »]
  • I have completed the installation but when I start the program it shows an error saying another program may be stopping it from running correctly. I am using Windows XP as my operating system. [answer »]

General and Networking

  • My program appears to be set to United States format dates and address labels are mostly on one line, yet I have checked my Regional Options in Windows and it shows I am set to United Kingdom. What is wrong? [answer »]
  • The search seem to return results that do not fit the date criteria I entered. [answer »]
  • Important information for users with Windows 2000 or later operating systems. [answer »]
  • I now have extra users who log on to my PC and I want them to be able to use the program. How do I set it up? [answer »]
  • I have purchased additional licences of of the program for other users to work with my data on the office network. What do I need to do to make the data available for others to share and work with the same data on the network? [answer »]
  • I have been using a single licensed version of the program and now wish to transfer the program to a new computer. What do I need to do to transfer the data? [answer »]
  • I have a laptop PC that I use away from the office. Can I use the program while away? [answer »]
  • I have entered a date which now has changed to 30 December 1899. [answer »]
  • I have just disconnected from the network and Contacts Organizer now displays a 'Disk or network error' message. [answer »]
  • I want to work with a new set of data so that I don't get mixed up with existing records. How do I do that? [answer »]
  • I want to work with an alternate set of data records, sent as a copy by someone else. How do I do that? [answer »]

Extra Fields and Filed Names

  • I have created some extra fields and now realise that I need to rename them. How can I do this? [answer »]
  • I want to record extra information about specific contacts such as spouse names and if they have children. Can I create extra fields for that? [answer »]
  • In Contacts organizer PBE I would like to modify some of the field names (not the extra fields but those in the program). Is that possible?[answer »]

Mailing

  • I want to carry out a mailing campaign with some of my clients. How can I do this? [answer »]

Importing Data

  • After I imported some data, occasional fields show the text starting part-way along the text box, or worse only part of the field. [answer »]
  • Can I import data directly from Excel? [answer »]

Printing

  • I only want to print off company records from a specific postcode. How do I do it? [answer »]
  • How can I tell how many sheets of paper will be printed with my print out? [answer »]
  • My Print Preview show lots of horizontal lines drawn through the middle of text. Why? [answer »]

Transfer/Uninstallation

  • I have uninstalled my Contacts Organiser and have installed it on another PC but when I try to activate it, I am told the serial number is currently activated on another PC. How can I fix this?[answer »]

Product Updates and Downloads

Product updates related to the Contacts Organizer Personal and Business Edition are available in our download area.

  • Contacts Organizer Personal and Business Edition - v3.73

The following products are still supported and updates are available in our previous versions download area.

  • Contacts Organizer Professional - v2.84
  • Contacts Organizer - v1.17
  • Diary Add-On - v1.17Dc

Technical Support Options

There are three ways to receive technical support for Contacts Organizer Professional or Standard editions:

  1. Support Knowledge Base

    Search our entire site, including our extensive set of FAQs, for an immediate result anytime of the day or night. Search our site now.

  2. Reporting Unknown Errors

    Please fill out the following Reporting Unknown Errors form if a version of Contacts Organizer has displayed an error message.

  3. Email support

    Directly contact our Product Support team here via our contact form.

    This is an excellent option as it will help us understand the problem you are having.

Please Note: Telephone support is not provided for any Contacts Organizer product, and website support is not available for the Contacts Organizer Lite Edition.

Minimum System Requirements

  • IBM PC or 100% compatible computer
  • Pentium III-450 MHz or equivalent processor
  • 500MB RAM
  • 40MB to 2GB Hard Disk space (depending on data stored)
  • Windows 7/Vista/XP/2000
  • CD-ROM Drive

* Requires Microsoft Data Access Components V2.5 or greater.

This product can be shared on a network (subject to the correct number of licences and knowledge of network administration would be useful). Operating the software across a broadband connection between different sites is not recommended.

Copyright © 2008 Contacts Organizer. All rights reserved. Privacy Policy | Terms and Conditions | Accessibility statement. Written in valid XHTML and styled with valid CSS.